Refund & Return Policy

Refund & Return Policy

ValuedBud LLC
Pittsburgh, Pennsylvania

Last Updated: July 5, 2026

Return Eligibility

Customers may request a return or replacement within 7 days of delivery for eligible items. Returns must be initiated by contacting support@valuedbud.com with your order number and reason for return.

Unopened products in original sealed packaging may be eligible for return on a case-by-case basis. All returns are subject to review and approval by ValuedBud LLC.

Non-Returnable Products

The following items are not eligible for return due to health, safety, and quality assurance reasons:

  • Opened hemp flower, pre-rolls, consumable hemp products, and similar consumable items — these generally cannot be returned unless required by law or due to an error by ValuedBud LLC
  • Products with broken seals or tampered packaging
  • Products purchased more than 7 days prior to the return request
  • Products without proof of purchase

Damaged Orders

If your product arrives damaged during shipping, please:

  1. Notify us within 48 hours of delivery at support@valuedbud.com
  2. Provide photographs of the damaged product and packaging when applicable
  3. Retain the original packaging when possible
  4. Include your order number in all correspondence

We will replace damaged products at no additional cost or issue a full refund at our discretion.

Incorrect Orders

If ValuedBud LLC ships the incorrect product, we will provide a replacement or refund at no additional cost to you. Please contact us immediately at support@valuedbud.com with your order number and photos of the incorrect item received. You do not need to return the incorrect item unless specifically requested by ValuedBud LLC.

Missing Items

If an item is missing from your order, contact us within 7 days of delivery with your order number and a description of the missing item. We will review your order and work to resolve the issue promptly.

Lost Packages

If tracking shows your package as delivered but you have not received it:

  1. Check with neighbors and household members
  2. Verify the delivery address on your order confirmation
  3. Contact us within 7 days of the marked delivery date

We will work with the carrier to locate your package or issue a replacement or refund as appropriate.

Exchanges

We do not offer direct exchanges at this time. If you would like a different product, please request a return or refund for the original eligible item and place a new order for the desired product.

Refund Processing

Approved refunds will be processed within 3–5 business days of approval. Refunds are issued to the original payment method used at checkout. Please allow 5–10 business days for the refund to appear in your account, depending on your financial institution.

Original shipping charges are generally non-refundable unless the error was caused by ValuedBud LLC.

Return Shipping Costs

If a return is due to our error — including damaged, defective, or incorrect items — ValuedBud LLC will provide a prepaid return shipping label at no cost to you.

Otherwise, customers are responsible for return shipping costs unless otherwise required by applicable law.

Refused Deliveries

Refused deliveries or packages returned to us due to customer error (including an incorrect address provided at checkout) may be refunded minus applicable shipping charges and carrier fees. Reshipping fees may apply if you request redelivery.

Order Cancellations

Orders may be canceled before shipment for a full refund. Once an order has shipped, it cannot be canceled and standard return procedures apply. To cancel an order, contact support@valuedbud.com immediately with your order number.

Chargebacks

We encourage customers to contact ValuedBud LLC directly at support@valuedbud.com before initiating a chargeback with their financial institution. This gives us the opportunity to review and resolve any issue promptly. Many concerns can be resolved quickly through direct communication.

Fraud Prevention

ValuedBud LLC reserves the right to deny refund or return requests where permitted by applicable law, including but not limited to cases involving:

  • Abuse of our return or refund policy
  • Excessive or repeated refund requests
  • Suspected fraudulent activity
  • Violations of our Terms of Service or other applicable policies

Hemp Products

ValuedBud LLC sells federally compliant hemp-derived products. Opened hemp flower, pre-rolls, consumable hemp products, and similar consumable items generally cannot be returned due to health, safety, and quality assurance reasons, unless required by applicable law or due to an error by ValuedBud LLC. Product availability and return eligibility may vary based on applicable federal, state, or local laws.

Contact Information

For return or refund requests, please contact:

ValuedBud LLC
Pittsburgh, Pennsylvania
Email: support@valuedbud.com
Business Hours: Monday–Friday, 9 AM – 5 PM EST
Response Time: Within 24–48 hours

This policy is subject to change. Please review periodically for updates.

© 2026 ValuedBud LLC. All Rights Reserved.